Refund policy
Return & Refund Policy
Last Updated: August 4, 2026
At Crackerbillies LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and our procedures.
Return Eligibility
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, your item must:
-
Be unused and in its original condition.
-
Be returned in its original packaging with all accessories, manuals, and included parts.
-
Be accompanied by proof of purchase or your order number.
Items that do not meet these conditions may not be eligible for a refund or exchange.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
-
Personal care products
-
Opened baby care products
-
Hygiene-related products
-
Gift cards
-
Clearance or final sale items
-
Customized or personalized products
-
Products marked as non-returnable on the product page
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive:
-
A damaged item
-
A defective product
-
An incorrect item
-
A missing item
Please contact us within 7 days of receiving your order.
To help us resolve your issue quickly, please provide:
-
Your order number
-
A description of the issue
-
Clear photos of the item and packaging
We will review your claim and, where appropriate, offer a replacement, refund, or another suitable resolution.
How to Start a Return
To request a return, please contact our customer support team before sending any item back.
Email: crackerbillies@outlook.com
Please include:
-
Full name
-
Order number
-
Product name
-
Reason for the return
-
Photos (if applicable)
Our support team will provide return instructions and the appropriate return address, if your return is approved.
Please do not return items without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
If the return is due to:
Our Error
-
Wrong item received
-
Damaged product
-
Defective product
We will cover the return shipping costs when applicable.
Customer-Initiated Returns
-
Ordered the wrong item
-
Changed your mind
-
No longer need the item
The customer is responsible for return shipping costs unless otherwise required by law.
Shipping charges paid on the original order are generally non-refundable unless the return is due to our error.
Refund Process
After we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again.
-
Contact your credit card company, as it may take additional time before your refund is officially posted.
-
Contact your bank for processing updates.
If you have completed these steps and still have not received your refund, please contact us at:
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong item.
If you need an exchange, please contact us with your order number and photos of the product.
Order Cancellations
Orders may be canceled only before they have been processed or shipped.
If your order has already been shipped, it cannot be canceled. However, you may request a return after delivery if the item qualifies under this policy.
To request an order cancellation, contact us as soon as possible.
Refused Deliveries
If an order is refused by the customer or returned due to an incorrect or incomplete shipping address provided by the customer, shipping fees and any applicable return shipping charges may be deducted from the refund.
Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us.
Crackerbillies LLC
Address
33 Obal Ave
Elmwood Park, New Jersey 07407
United States
Phone
+1 (249) 394-1689
Email
crackerbillies@outlook.com
Website
https://crackerbillies.store
We are committed to providing excellent customer service and will work with you to resolve any concerns as quickly and fairly as possible.